QCPL is one of the fastest growing certification body in India. QCPL does not provide consultancy service. This means that QCPL is authorized to audit organisations and issue certificates against a variety of management systems (including ISO 9001, ISO 14001, OHSAS 18001, ISO 27001, ISO 22000, ISO 50001, ISO 13485:2003, HACCP, CE Marking, GMP). QCPL is accredited by JAS-ANZ for ISO 9001, ISO 14001, OHSAS 18001 and ISO 22000
Quest Certification Private Limited has got the accreditation from JAS-ANZ(Joint accreditation System of Australia and Newzealand). Quest Certification Private Limited is managed by Mr.Balasakthivelu Ex-Airman Indian Air Force using his team and with the help of their extensive knowledge of all aspects of the 'quality world'. QCPL has acquired auditors, employees who have knowledge gained through working as quality managers in industries, Lead Assessors/Managers with other assessment bodies
Today, QCPL has its own regional assessors throughout India and in Turkey, Indonesia, Singapore, Malaysia, Kuwait, Bangladesh, Cyprus, Egypt, Iraq, Korea, Oman, Qatar, United Arab Emirates, United States of America and Russian Federation. The Governing board still takes a 'hands on' approach to run the business from the head office in Chennai, maintaining their original enthusiasm.
"Quest Certification (P) Ltd (QCPL) is committed to achieve the Compliance to ISO/IEC 17021 and the relevant IAF Guidance documents and any specific guidelines, throughout their business operations whilst ensuring compliance with applicable laws & regulations and relevant accreditation body requirements.
QCPL endeavours to achieve operational excellence, enhancement of customer satisfaction and continual improvement in its processes associated with the Management Systems Certification to the applicable criteria.
Quest Certification (P) Ltd commitment to impartiality is monitored and administrated by Governing board in assistance with the "Impartiality Committee" dedicated to overseeing the impartiality of its certification/registration services. Threats to impartiality are permanently identified, reviewed and controlled by the governing board of QCPL.
QCPL understands the importance of impartiality in carrying out management system certification activities and will manage conflicts of interest and ensure the objectivity of related activities.QCPL website states that "QCPL will not carry out any consultancy activities".
QCPL adopts a policy of recruiting personnel who possess suitable qualifications and appropriate training and experience. It assesses the resources required to undertake each audit and assign suitably skilled staff to the work, provide a good distribution of skills to auditing tasks and a sufficient number of persons for the audit.
Responsibility: When considering responsibility, QCPL has to assess sufficient objective evidence upon which to base a certification decision, QCPL refers to fairness, impartiality and factuality.Decisions are taken only when audit related information include everything that is necessary to determine or demonstrate the truth of an assertion.
Openness: By implementing this principle, QCPL establishes procedures for providing public access or disclosure of non confidential information by responding positively to requests for information, answer requests for information quickly and helpfully, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal with complaints and concerns about provided certification services and access to information, and that these arrangements are clearly publicized and effectively monitored.
Confidentiality: QCPL ensures that information is accessible only to those interested parties authorized to have access and specific rules are established for auditors, administrative staff and other interested parties. Information related to customers are not used or disclosed for purposes other than registration of the management system without the client's explicit consent, or where there is a legal justification to do so.
Responsiveness: Responsiveness to complaints, all complaints will be investigated and responded to quickly and within specified time targets.The complaint handling process recognizes the need to be fair to both the complainant and the organization or individual against whom the complaint is made and, if the complaint is found to be valid, reasonable effort will be made to resolve the complaint by appropriate measures.