ISO 9001:2015 a world’s leading Quality Management System (QMS) is to assist companies in meeting statutory and regulatory requirements relating to their product while achieving excellence in their customer service and delivery. The fundamental characteristic of quality management is to create a cycle of continuous improvement through Plan-Do-Check-Act (PCDA).
ISO 9001:2015 does not provide prescriptive methods for implementing or documenting risk management in an organisation. As with other sections of the standard, it is up to each organisation to determine their own approach to managing risk and the level of risk with which they are comfortable. ISO 9001:2015 uses the phrase “maintain documented information” to suggest working documentation that requires updating, such as procedures and work instructions, and uses “retain documented information” to suggest records, which are completed and archived documents that provide evidence of past conformity with requirements. All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organisation, regardless of its type or size, or the products and services it provides.
Benefits of ISO 9001:2015
- Cost effective
- Improved Administration process
- Increased productivity and Revenue
- Increased credibility and competitiveness
- Enhanced customer satisfaction of products and services