Quest Certification (P) Ltd is committed to achieve the Compliance to ISO/IEC 17021 and the relevant IAF Guidance documents and any specific guidelines, throughout their business operations whilst ensuring compliance with applicable laws & regulations and relevant accreditation body requirements.

Quest Certification endeavours to achieve operational excellence, enhancement of customer satisfaction and continual improvement in its processes associated with the Management Systems Certification to the applicable criteria.

Quest Certification commitment to impartiality is monitored and administrated by Governing board in assistance with the "Impartiality Committee" dedicated to overseeing the impartiality of its certification/registration services. Threats to impartiality are permanently identified, reviewed and controlled by the governing board of Quest Certification.

Quest Certification understands the importance of impartiality in carrying out management system certification activities and will manage conflicts of interest and ensure the objectivity of related activities. Quest Certification adopts a policy of recruiting personnel who possess suitable qualifications and appropriate training and experience. It assesses the resources required to undertake each audit and assign suitably skilled staff to the work, provide a good distribution of skills to auditing tasks and a sufficient number of persons for the audit.

By implementing this principle, Quest Certification establishes procedures for providing public access or disclosure of non confidential information by responding positively to requests for information, answer requests for information quickly and helpfully, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal with complaints and concerns about provided certification services and access to information, and that these arrangements are clearly publicized and effectively monitored.

By implementing this principle, Quest Certification establishes procedures for providing public access or disclosure of non confidential information by responding positively to requests for information, answer requests for information quickly and helpfully, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal with complaints and concerns about provided certification services and access to information, and that these arrangements are clearly publicized and effectively monitored.

Quest Certification ensures that information is accessible only to those interested parties authorized to have access and specific rules are established for auditors, administrative staff and other interested parties. Information related to customers are not used or disclosed for purposes other than registration of the management system without the client's explicit consent, or where there is a legal justification to do so.

Responsiveness to complaints, all complaints will be investigated and responded to quickly and within specified time targets.The complaint handling process recognizes the need to be fair to both the complainant and the organization or individual against whom the complaint is made and, if the complaint is found to be valid, reasonable effort will be made to resolve the complaint by appropriate measures.

×

Get In Touch

Contact Info

Phone number

(456) 789 10 12

(456) 789 10 15

Email address

demo@gmail.com

indusinfo@gmail.com

Address info

1363-1385 Sunset Blvd Los Angeles