ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. It supports you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value.

Benefits of ISO 20000

  • Demonstrate reliability and high quality of service
  • Benchmark and Improvement
  • Leverage ITIL practices to optimise resources and processes
  • Access key markets, as many public-sector organisations mandate that their IT service providers demonstrate compliance with ISO 20000
  • Assure clients that their service requirements will be fulfilled
  • Access additional material on security management and managing suppliers and the business.
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