ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. It supports you to embed a service lifecycle strategy into your organization - providing best practice guidance on how to manage your portfolio of services so they remain current and add value.
Benefits of ISO 20000
- Demonstrate reliability and high quality of service
- Benchmark and Improvement
- Leverage ITIL practices to optimise resources and processes
- Access key markets, as many public-sector organisations mandate that their IT service providers demonstrate compliance with ISO 20000
- Assure clients that their service requirements will be fulfilled
- Access additional material on security management and managing suppliers and the business.
